Need help?

Here you will find everything you need to know.

Orders
Exchanges and Returns
Privacy

What payment methods does Piranha Tattoo Supplies accept?
- Multibanco reference (exclusive in Portugal);
- MbWay (exclusive in Portugal);
- Paypal;
- Credit card (Visa, Mastercard, American Express, iDeal, Sofort, Cartes Bancaire);
- Cash on delivery (only in Portugal and mainland Spain);
- Bank transfer;
- Klarna.
Which carriers are available for shipping orders?
- CTT (exclusive in Portugal and Spain)
- DPD
- DHL
What countries does Piranha Tattoo Supplies ship to?
All except Brazil and Russia.
Do Piranha Tattoo Supplies products have a warranty?
Yes. All our products are guaranteed for 1 year from the date of delivery. However, the warranty does not cover improper use of the products. For better assistance, we recommend that you contact us to assess the situation and present the options available. After the assessment you should fill in the Piranha RMA Form and send it with the product to our premises.
How can I sign up for the Piranha Tattoo Supplies newsletter?
You can do it directly here.
What are the opening hours of Piranha Tattoo Supplies' physical store?
Piranha Tattoo Supplies is open from Monday to Friday from 9:00-13:00 and 14:30-18:30.
How can I track my order?
You can track your order by filling in the reference and e-mail address here: track your order.
What is the estimated delivery time for orders?
Mainland Portugal and Spain - up to 3 working days.
Madeira and Azores - Between 10 and 20 working days.
European Union countries - 5 to 10 working days.
Countries outside the European Union - 10 to 12 working days.
How much does shipping cost?
How much is postage?
From €100, postage is free for mainland Portugal and Spain. For other countries, prices vary depending on the destination, weight and carrier. At checkout, the shipping costs will be calculated and informed to you before you finalize your order, along with the total price.

Is it possible to return or exchange a product?
Yes. It is possible to return or exchange a product within 30 days of delivery, as long as the product is in the same condition as it was sold. Shipping costs are borne by the customer. For more information go to: exchanges and returns.
What if the order arrives damaged or exchanged? What should I do?
When you receive your order, check to see if it is damaged or if there is a product that doesn't match what you ordered. If this happens, we will ask for collection from the customer's address. Piranha Tattoo Supplies will refund you the amount paid for the order and the shipping costs.
How can I contact technical support or customer service?
You can contact us by email at global@piranha.com.pt, or by telephone on +351 966 782 950, from Monday to Friday, from 9.30am to 6.30pm. We are closed on Saturdays, Sundays and public holidays.
Can I cancel an order after it has been placed?
Yes, you should do this as soon as possible, on the day the order is placed, by contacting the support team directly. If the request is made after the order has been sent, total or partial cancellation is no longer possible and you will have to return it after delivery.
Is it possible to change an order after it has been placed?
Yes, you should do this as soon as possible, on the day the order is placed, by contacting the support team directly. If the request is made after the order has been sent, total or partial cancellation is no longer possible and you will have to return it after delivery.

How is the security of my personal data guaranteed at Piranha Tattoo Supplies?
- The data collected will only be used for the following purposes:
- Verification and fulfillment of legal obligations.
- Execution of contracts.
- After prior consent, for marketing actions and sending information about Piranha Tattoo Supplies' activity.